The new version of Microsoft Dynamics CRM online 2016 focuses on three areas, i.e. productivity, mobility, and unified service. It is available in 130 markets and 44 languages. Users can get the both on-demand product and on-premises installation. Talking precise, officials rolled out Dynamics CRM 2016, Dynamics CRM online 2016 update, Dynamics Marketing 2016 update and Microsoft social engagement 2016 update.
Productivity section of CRM 2016 seamlessly embeds into productivity tools, such as CRM app for Outlook, OneDrive, Office 365, and SharePoint for business. Mobility section includes complete offline mobile capabilities for tablets and mobile phones. It also has ability to create task-based mobile apps, cortana integration, and mobile app management with MS Intune. Unified service section delivers a single, unified solution for customer service across field service, self-service, and agent-assisted service.
Customer experience has become priority for brands yet some companies find difficulty in delivering great customer experience to their users. The motive behind these enhancements is to enable such companies to deliver amazing customer experiences via intelligent customer engagement. There are professionals offering end-to-end customer engagement solutions with which companies can deliver customer experiences that are personalized, predictive, and proactive.
Officials will enhance CRM app for Outlook, deliver Excel templates, harness the Office 365 Groups power, surface trending documents, OneDrive for business, etc.
Users will get intelligent processes for sales, marketing and services with the Cortana power and machine leaning.
They will continue to invest in mobile capabilities for phones and tablets with complete offline mobile capabilities, mobile app management, the ability to design task-based apps with next generation Cortana integration and MS Intune that surfaces CRM data to drive proactive interaction and voice-driven CRM.
With the recent updates Microsoft Dynamics CRM online , companies can empower their marketing team to seamlessly go as per the planning, execution, leveraging the power of Office 365 and Power BI to measure marketing performance across channels from beginning to end as it will help in bringing the marketing vision to life. Companies can engage their clients, build sales pipeline, and demo the impact of marketing investments in real time.
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With recent features unveiled for MS dynamics CRM 2015, several enhancements have been made to outlook and the Sync process. Microsoft CRM developers will note and outline all major enhancements in this post for entire CRM development community across the world.